October 31, 2026 · AI reply quality, rich link previews, live chat and knowledge base.
AI Reply Assistant rewrites now keep everything the agent wrote — offers, discounts, prices, deadlines and commitments survive a tone change intact instead of being dropped or watered down.
Generated replies follow what the conversation has already agreed: when a customer accepts an offer, the reply carries out that exact arrangement rather than the knowledge base's general process, and an upsell can no longer jump ahead of the step the customer is waiting for.
The customer's latest message is answered directly, with per-action temperature and length limits so replies stay to the point.
Rich, clickable link-preview cards (thumbnail, site name and title) for links in the Inbox and the live chat widget, served through a domain allowlist with SSRF protection and a shared cache.
Markdown now renders in chat: **bold** and [text](url) work alongside WhatsApp-style formatting, and stray asterisks are gone.
Live chat: the embed stub is fixed, the bot answers from the knowledge base instead of always falling back to "let me connect you with a human", and Live Chat automations actually run.
Knowledge Base reindexed — semantic search is live; model fields are dynamic dropdowns; the chat widget remembers its size and animates from the right corner.
SLA escalations now reach the workflow engine; "Content & AI" moved from Marketing into Settings; the "Platform" submenu is now "AI Setup".
Clear message when saving AI settings without permission, instead of "Cannot coerce the result to a single JSON object".
Application typography switched to Geist; icon buttons are consistently styled outline app-wide (chat composer and message-hover actions stay borderless ghost, at a smaller iconSM size), and buttons no longer carry duplicate height/width/padding/border classes that fought their declared size.
Inbox header decluttered: the account filter, live-connection status, sound toggle and keyboard shortcuts are now one "More options" menu instead of four inline widgets.
Fixed the channel-switcher's overlapping "Last reply … No connected account" text, an extra blank gap under conversations with no labels/assignee/unread badge, and the Assignment & SLA panel leaving a blank strip on wide screens.
Restored the full test suite (1027 tests) and cleared every TypeScript error.
Upgrade: Apply all pending migrations through 20261031155000_link_previews.sql, which adds the link_previews cache table. No new environment variables. See downloadable v7.0.1 release notes.
