A comprehensive, AI-powered helpdesk and support ticket management system designed for Premium URL Shortener. Streamline customer support, improve response times, and deliver exceptional service with advanced features including AI-generated replies, real-time analytics, custom fields, and much more.
Live Demo
Email/Username: [email protected] / adminPassword: adminpass
Key Features
AI-Powered Support
- OpenAI Integration: Generate professional, context-aware replies automatically
- Custom AI Models: Train and deploy your own OpenAI fine-tuned models
- Smart Content Generation: AI-assisted reply generation, text rewriting, and summarization
- Multiple AI Models: Support for GPT-4, GPT-3.5, and custom fine-tuned models
Advanced Analytics Dashboard
- Real-time Statistics: Track total, open, pending, resolved, and closed tickets
- Priority Breakdown: Monitor urgent, high, medium, and low priority tickets
- Trend Analysis: 30-day ticket creation trends with visual charts
- Response Time Metrics: Average response time and first response tracking
- Satisfaction Ratings: Customer satisfaction rate and average rating display
- Agent Performance: Track agent resolution rates and assigned tickets
- Export Functionality: Export dashboard data in JSON or CSV format
Comprehensive Ticket Management
- Ticket Statuses: Open, Pending, Resolved, and Closed
- Priority Levels: Urgent, High, Medium, and Low priority classification
- Ticket Categories: Organize tickets with customizable categories and colors
- Agent Assignment: Assign tickets to specific support agents
- Auto-Assignment: Automatic ticket assignment based on workload
- Bulk Operations: Perform actions on multiple tickets simultaneously
- Ticket Search & Filters: Advanced filtering by status, priority, category, and date
- Overdue Tracking: Automatic identification of tickets exceeding SLA
Rich Communication Features
- Threaded Conversations: Full conversation history for each ticket
- File Attachments: Support for multiple file attachments per ticket/reply
- Attachment Limits: Configurable max attachments and file size limits
- HTML Support: Rich text formatting in messages
- Saved Replies: Create and reuse common response templates
- Reply Categories: Organize saved replies by category
Customer Rating System
- 5-Star Ratings: Customers can rate resolved/closed tickets
- Rating Comments: Optional feedback comments with ratings
- Satisfaction Metrics: Track overall customer satisfaction percentage
- Rating Analytics: Average rating calculation and display
Custom Fields & Categories
- Custom Field Types: Text, textarea, select, checkbox, radio, date, and more
- Required Fields: Mark custom fields as mandatory
- Field Ordering: Customize the order of fields in ticket forms
- Category Management: Create unlimited ticket categories
- Category Colors: Visual category identification with custom colors
- Category Sorting: Custom sort order for categories
Email Notifications
- New Ticket Alerts: Notify admins when new tickets are created
- Reply Notifications: Email users when agents reply to tickets
- Status Updates: Notify users when ticket status changes
- Customizable Templates: Fully customizable email templates
- Template Variables: Dynamic content with ticket details, user info, and more
Advanced Configuration
- SLA Management: Set Service Level Agreement hours for response times
- Auto-Close Tickets: Automatically close inactive tickets after specified days
- Contact Form Integration: Capture contact form submissions as tickets
- Attachment Settings: Configure max attachments and file size limits
- Rating Control: Enable or disable customer rating system
Complete Feature List
- Full support ticket lifecycle management
- Multi-status ticket workflow (Open, Pending, Resolved, Closed)
- Priority-based ticket classification (Urgent, High, Medium, Low)
- Category-based ticket organization
- Agent assignment and workload management
- Threaded conversation system
- File attachment support
- Customer rating and feedback system
- OpenAI GPT integration for reply generation
- Custom fine-tuned AI model support
- AI-powered text rewriting and improvement
- Automatic ticket summarization
- Real-time dashboard with key metrics
- Ticket status distribution charts
- 30-day trend analysis
- Response time tracking
- Customer satisfaction ratings
- Agent performance tracking
- Unlimited custom fields
- Unlimited ticket categories
- Saved reply templates
- Customizable email templates
- Responsive design (mobile, tablet, desktop)
- CSRF protection and security features
- Contact messages management
