InfixEdu | Whatsapp Support add-on
The Whatsapp Support Module in InfixEDU is a feature designed to facilitate communication between users (such as students, parents, or staff) and the educational institution through the popular messaging platform WhatsApp. This module enables seamless integration of WhatsApp as a support channel within the InfixEDU platform, allowing users to reach out for assistance, queries, or guidance easily.
Requirements:
Why the Whatsapp Support Module is Important:
- Convenient Communication: Many users are familiar with and regularly use WhatsApp, making it a convenient and accessible channel for communication. By integrating WhatsApp support into InfixEDU, institutions can meet users where they are, simplifying the process of seeking assistance or information.
- Real-Time Assistance: WhatsApp enables real-time communication, allowing users to receive prompt responses to their queries or concerns. This immediacy enhances user satisfaction and contributes to a positive experience with the educational institution.
- Accessibility: WhatsApp is widely used across different devices and operating systems, ensuring that users can access support regardless of their device preferences. This inclusivity ensures that support services are accessible to a broad user base.
- Personalized Interaction: Through WhatsApp, institutions can provide personalized support tailored to individual user needs. Whether it’s addressing specific queries, providing guidance, or offering assistance, institutions can engage with users one-on-one, fostering a more personalized experience.
How the Whatsapp Support Module Works:
- Module Setup: After activation, administrators can configure the WhatsApp support module settings, including customizing the appearance of the support bubble, setting introductory messages, and adjusting functional settings to control how the module is displayed across the system.
- Agent Configuration: Administrators can designate agents who will handle incoming WhatsApp messages from users. They can assign a single primary agent or set up multiple agents to manage different areas or departments within the institution.
- Using the Module: Users can access the WhatsApp support feature by clicking on the support bubble icon displayed on the InfixEDU platform. Upon selection, users will be connected to the designated agent(s) based on the configuration. They can then initiate a chat conversation to seek assistance or guidance.
- Customization: The module offers layout settings that allow administrators to customize the design of the support bubble, ensuring it aligns with the branding and aesthetics of the InfixEDU platform.
In summary, the Whatsapp Support Module enhances communication and support services within the InfixEDU platform, providing users with a convenient, real-time, and personalized channel to seek assistance and guidance from educational institutions.
