Mobijet is a Customer Support and Agents Management App. Mobijet App Supports an extensive variety of elements like Real-time correspondence between Agents and Clients, Agents and Agents' Chats, and calls. At the highest point, Everything is observed by the Admin. Regardless of whether the administrator isn't accessible to screen at a specific time, the App records the movement as long as the administrator sets, and later administrator can survey the action All on the double.
USER APP FEATURES LIST
Agents & Customer Login
Separate Interface for Customer & Agents (also Dept. Manager & Second Admin) Show Email OR Phone login option based on the Authentication type set by Admin Customer can log in / Register New account using Phone / Email Agents can log in / Register New accounts using Phone / Email Verify Phone number using OTP Forgot Password / Send Reset Link in email Login & registration can be Enabled / Disabled by Admin Approve New account after Admin Verification (On/Off) Single Device Login at a time Save Current Device Details on the server Notify Admin on New user joinCustomer Support Ticket / Chat
Auto-create Support Ticket on New Customer joined (On/Off) Customer can create a support ticket by selecting Department Automatically Assign the Departments Agents in Support Ticket Agents & customers can communicate in the Support Chat room Share Multi-Media & Files easily Agents can / cannot see Ticket Customer Name & Photo Second Admin can / cannot see Ticket Customer Name & Photo Department manager can / cannot see Ticket Customer Name & Photo Change Department Status (Mark attention, Request Close, Active, Closed) Customer can / cannot see joined Agents name & Photo Customer can see all other agents in the Support Chat room. SECRET CHAT mode for Agents (Multiple agents can chat in the same support chatroom yet the Customer cannot see those messages) Quick Replies (Save / preset message templates) Realtime typing… indicator Agents can see if the customer is Online Customer can see if the agent is Online Assign an agent for CALL with Customer Call events are saved in the activity history Delete Message (Admin will still be able to read it from Admin App) Admin can also delete message (with the reason that will be visible to sender) Tickets are sorted department wise Customer can leave Rating / Feedback after closing ticket Reopen ticket after XX days (if allowed by admin) Agents & Customers cannot delete the Chatroom Ticket messages & media auto-deleted in XX days after closing Agent cannot see other Agents' contact details Agent cannot see Customer contact details Customer cannot see Agents' contact details Each event are recorded and shown to Adminetc
